Talon Company - Specialists in Retail Thrift Management

Welcome to TALON COMPANY, North America's premier retail consultants for indepth, cutting edge information and strategies for starting, growing, and managing a profitable retail thrift business. Spend some time on our website, and we think you will be pleased to discover that we are all about helping you succeed.

We are Experts at:

Designing retail operations that provide maximum long–term financial security for nonprofit organizations
Turning around poorly–performing stores
Designing innovative and actionable strategies for retail expansion
Teaching clients how to understand and grow their customer base
Helping management identify, capture, interpret, and use key retail metrics
Delivering practical, sustainable solutions to retail needs

We welcome the opportunity to discuss how Talon Company can be your gateway to financial security.

The Difference a Smile Makes

Here's one to think about – marketing experts tell us that all those "abnormally happy" faces we see in television commercials actually add believability to the product being sold. In other words, we are much more likely to purchase a product that's being demonstrated by someone who is smiling. Now the drill down – it matters whether your store associates are happy . . . and smiling. Happy staff make happy shoppers . . . happy shoppers make happy customers . . . and happy customers bring many happy returns.

Have fun out there!

The Value of Feeling Important

Sometimes a good quote stands alone and needs no other comments added. Here's one. "Remember their size, remember what you sold them last time. Make them feel important! If you can make people feel important, they are going to come back. Everybody likes to feel important!"*

* Robert C. Prus, Making Sales: Influence as Interpersonal Accomplishment (Newbury Park, CA: Sage Publications, 1989), 225

...more Talon Quick Tips...