Recently, a nonprofit leader asked me a very straightforward question: "Why should I hire Talon Company to evaluate my retail operation?" Very pointed, don't you think! In lieu of answering, I asked these questions of him.

·       Does your highest grossing retail item also produce the highest net return?

·       Is this product also your income leader in net dollars generated per square foot?

·       Do you track what it costs to produce $1 dollar of net income? If yes, are you pleased with the direction your costs are going?

·       Do you know how to structure a bonus for your manager that can be an incredible win : win for your business and your store manager?

·       Which of your staff are specifically tasked with selling? Is it written into their job description?

So — how would you have answered these questions? If you are less-than-satisfied with any one or more of your responses, you're probably leaving thousands of dollars on the table every year. 


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