TALON COMPANY CONSULTING
It's ALL About the Numbers
WHAT WE DO
As nonprofit consultants, we help not-for-profit organizations make business profitable.
Our Unique Approach
Whether yours is a not-for-profit, a business, or both, tomorrow takes careful planning. It's all about making sure tomorrow is sustainable. Perhaps our unique approach can help you.
Moving someone from shopper to customer takes purposeful action.
It is not a guessing game!
Dear Algebra, Please stop asking us to find your x.
She's never coming back, and don't ask y.
Why It Matters
How an organization responds to economic uncertainty can define the difference between thriving, and closing the doors.
Fortunately, the right response is not that difficult.
If a not-for-profit is to thrive in the years ahead, it must no longer assume business as usual. Everything about everything it does must be with "purposeful intentionality."
Winners will not be winners by chance.
Understanding a business is more than knowing its revenue trend. Until you know the numbers, decision making will always be a guess.
When the numbers say "Loss!" no amount of denial will ever extrude a profit.
Mission mandates Margin!
Retail indicators have a personality. They LOVE to answer questions.
Every square foot of retail space represents a cost of one sort or another. The goal is to understand cost specifics, then, to generate a greater revenue.
Your business will be operated as either a business, or a mission. And it demands that you choose. Great results presume 'business' best practices.
Business growth is not simply the product of a well built business plan; rather, it is the purposed result of feedback adaption and a slavish customer-centric focus.
Continuous learning is the byproduct of enthused management. Therein lies both cause and remedy to many issues facing nonprofits today.
The competition is purposefully getting smarter every day. Are you?
Return on Investment
"Talon Company brought incredible value for what we paid them — far, far beyond what we expected!"
"I asked Talon Company for recommendations we could implement immediately and some we could put in place over time. Rus delivered many creative ideas on both counts. My staff enthusiastically jumped right in on the short-term recommendations — which bore fruit nearly overnight. This is so important, because the great results they achieved made them want to implement the other ideas too. I realize it is rare for a consultant to have such a dramatic impact right away, but Rus and his team are clearly uncommon in this regard."
"When I look at what we paid Talon Company and what we have already reaped, it is evident that Talon delivered a staggering amount of value!" (Phil Newton, Executive Director, South Side Mission, Peoria Illinois)
Although Talon Company is qualified to provide a deep-range of organizational services (and will speak with you about your specific needs, if requested), we have begun recently to focus more exclusively on the needs of small to medium businesses. These include:
Established in 2007, Talon Company's goal is to help nonprofit organizations and small-to-medium businesses become more effective in their mission and more profitable in their businesses. It was founded on the core conviction that organizational sustainability will increasingly require accountability for meaningful service outcomes, and more direct responsibility for income generation.
Talon's consulting services help clients develop a systematic approach to business growth and profit-taking. Each offering is uniquely designed to help organizations and businesses develop the skills, tools, and business strategies needed for ongoing self maintenance. Its probative approach helps leaders quickly unpack issues relevant to problem resolution.
"Best-fitting" client? Businesses and organizations that are dissatisfied with the status quo and are seeking results-oriented consulting. Success is measured by client results.
"Rus' breadth of knowledge in retail thrift was truly exceptional.
Bringing Talon Company services to our store was a great decision that justified
the cost many times over." (JB -- CA nonprofit board member)
NO FEE CONSULTATIONS
Serving the nonprofit and small business community is a rich tradition with Talon Company. We are aware, however, that not every organization or business can afford to retain a consultant's services despite perhaps a compelling need to do so. This is often the case with organizational or business start-ups, financial distress, business reversals, loss of funding, or other. For that reason, we are committed to providing consulting services free of charge to as many organizations and small businesses as is feasible to our schedule.
If you would like your organization or business to be considered for this service, please send us a brief email with the following information.
Following receipt of a request, we will schedule a telephone call to discuss more fully. All requests will receive a response.
(NOTE: Direct expenses necessary and agreed upon for fulfillment of the contract will be billed to the selected entity. Every effort will be made to avoid, or minimize, direct costs.)
THE MEASURE OF A BUSINESS' HEALTH IS NOT IN THE MONEY IT MAKES
BUT IN THE DOLLARS IT KEEPS.
"If the only good I got from the two-day on-site audit was the consultant's immediate comments, I would have more than justified the cost of services. But I got more. Rus's formal presentation of findings and recommendations helped us begin making serious dollars." (LT - Retail thrift store manager)
"Rus's counsel has been invaluable to the success of our ministry. His revealing insights come from obvious academic preparation and years of executive experience." (JM — nonprofit executive director)
"Talon Company is big into common sense strategies and solutions. I would recommend this company to anyone!" (BT — nonprofit executive director)
Here's what makes us tick.
CALL US AT (815) 230-1881
CHOREOGRAPH THE WHOLE SHOPPING EXPERIENCE
Research suggests that customers prefer service that improves as the shopping experience unfolds. This says that checkout should be a highly choreographed process designed to impress the customer. It is the punctuation point on the entire shopping experience. Always be sure that you end it with an exclamation point . . . not a question mark!
SOMETHING TO THINK ABOUT
The Container Store culture operates by an equation that goes something like this: One average employee equals three lousy employees. One good employee equals three average employees, and one great employee equals three good employees. If you extend this logic, it says that if you hire great people who are three times as productive, you can pay them twice as much and still come out ahead. Think maybe that’s what we need to consider in our retail thrift culture?
HOW TO TURN SHOPPERS INTO CUSTOMERS
In their excellent book, “When Customers Talk,” T. Scott Gross and BIGresearch says that a small gesture that surprises has the incredible power to do three things:
Shoppers can be drawn to our stores by advertising. Customers, on the other hand, must be earned. Unfortunately, many shoppers have low service expectations when they shop resale thrift. Fortunately, surprising them with the exceptional can create life-long customers. Resolve to stand out in the market place! You will have customers who can’t stop telling others about your store. Really!
(Check back frequently for more Quick Tips.)
Principal & Consultant
Rus brings more than 30 years as chief executive of various public and nonprofit organizations to his work as principal and consultant for Talon Company. During the latter years he started several retail thrifts and consulted with multiple executives on issues ranging from startup to complex growth strategies.
Rus’ substantial creativity and relentless pursuit of the exceptional helped him develop a unique expertise in the fledgling field of nonprofit business. He has guest lectured at several colleges and universities as well as served as an adjunct professor of management, sales, advertising, and personnel. In 2002, he was a candidate for the Illinois State Senate, has an MPA from Northern Illinois University (NIU), and did Ph.D studies at both NIU and University of Florida.
As Talon Company's leader, Rus challenges clients to keep aggressively abreast of the changing dynamic of nonprofit funding. "Extraordinary times require leaders of nonprofits to probe proactively for non-traditional funding streams. Aggressive leaders will add business opportunities as a distinct category of their daily environmental scan. "Success is rarely accidental: it must be aggressively pursued with knowledge."
Rus can be contacted at RKinzinger@TalonCompany.com.
P.O. Box 6392
Bloomington, IL 61702
(Toll Free) 815-230-1881
Something to Think About
-- Just for Stopping By --
LEAVE A MESSAGE
Please let us know if you have any suggestions or questions. We would love to hear from you.